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How polo 4d Handles Your Privacy

When you open an account with us, your personal information—name, payment details, account history—stays secure and is used only to verify your identity, process deposits via DANA, OVO…

Account verification & securityPayment & withdrawal processingYour data access rights
polo 4d How polo 4d Handles Your Privacy
REACH OUR TEAM

Contact Us About Your Data

Team online

Live Chat

Open the chat window in the lobby (available during peak hours) to ask about your data, request account details, or report a privacy concern. Our team responds in real-time.

Email Support

Send a detailed privacy request to our support mailbox and receive a response within 24 business hours. Include your account username and the specific information you need.

Help Centre

Browse our in-app help section for answers to common privacy questions, data retention timelines, and how to manage your account settings and preferences.

HOW WE PROTECT YOU

Data Security and Your Control

Encrypted Transactions

Every deposit and withdrawal—whether via DANA, OVO, GoPay or QRIS—travels through encrypted channels. Your payment details are tokenized and never stored in plain text on our servers.

Account Verification

We verify your identity using your phone number and email during registration. Two-factor authentication is available in account settings to add an extra layer of security to your login.

Cookie & Tracking Policy

We use cookies to remember your login, track your game session, and measure site performance. You can adjust cookie settings in your browser; blocking some cookies may affect your experience.

Data Retention Schedule

Active account data is kept as long as your account exists. Closed accounts are retained for 12 months for compliance, then securely deleted. Transaction records are archived per local law requirements.

Third-Party Partners

We share data only with payment processors (for DANA, OVO, GoPay, QRIS transactions) and compliance partners to verify identity and prevent fraud. No marketing partners or data brokers receive your details.

Your Rights & Requests

You can request a copy of your data, ask us to correct inaccurate information, or request deletion where local law permits. Submit requests via live chat or email; we respond within 30 days.

Privacy Policy FAQs

We collect your name, email, phone number, date of birth, and payment details (linked to DANA, OVO, GoPay or QRIS) during registration and deposit. We also log your IP address and device type for security. This information is used only to verify your identity, process transactions, and prevent fraud.

Once you close your account, we retain your data for 12 months to meet compliance obligations and resolve any pending disputes. After that period, personal data is securely deleted. Transaction records may be kept longer where local law requires it.

Yes. Contact our support team via live chat or email with your account username and request a data export. We compile your account details, transaction history, and profile information and send it to your registered email within 30 days of your request.

Your payment details are encrypted end-to-end using industry-standard SSL encryption. We never store card numbers or banking credentials. Payment processors handle the transaction securely, and polo 4d receives only a transaction confirmation and receipt reference.

We share data only with payment processors to complete your deposits and withdrawals, and with compliance partners to verify your identity and detect fraud. We do not sell data to marketers, analytics firms, or other third parties. Where local law permits, we may share data with legal authorities if required.

We monitor our systems continuously for security threats. If a breach occurs, we notify affected users via email and publish details on our help centre where local law permits. We work with cybersecurity partners to investigate and strengthen defences immediately.

Log into your account, go to Settings > Profile, and update your name, email, or phone number directly. If you need to correct payment details or address information, contact support via live chat. Changes are processed within 24 hours and do not affect pending transactions.